Frequently Asked Questions

• I have used my item but I am unhappy with the quality.

  We are sorry to hear you are unhappy with the quality of your items. Please ...

• Which pillow support is right for me?

  Generally, soft pillows are appropriate for people who sleep on their front,...

• I have purchased an item on pre-order. What happens next?

  When a popular product is out of stock we provide a due in stock date and of...

• I received my order but I am missing my pre-order item.

  If your order is for both in stock and pre-order items, the items currently ...

• How can I withdraw my details from you mailing list?

  We are sorry you no longer wish to receive promotional communication from Du...

• Have you received my return?

  For parcels returned via our Hermes service, please enter your tracking deta...